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Sweet Solar Home Blog

Making solar make sense. Brought to you by the experts at SunRun.

Ugly Side of Solar Series – "Sales Tactics"

by Nami Sung on September 14, 2010

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September 14, 2010

Did you know there was an ugly side to solar?  HelioPower’s Vice President, Scott Gordon, has been exploring the dark side with his Ugly Solar Series.  The first three parts cover aesthetics (ugly installs), improper installs, and shaded installs, but part four covers what Scott calls “insidious” and “the ugliest side of all” — shady sales tactics.

Scott goes on to tell a story he calls “The Curious Case of the Chocolate Cake Close.”  In the story, a slick salesman sells a couple an overly expensive solar system using less-than-professional tactics, such as lying, faking phone calls, and illegal payment requests (Scott is much more descriptive and in-depth in his blogpost).  When the couple tries to cancel their agreement after getting a much more reasonable quote from a second salesman, the slick salesman threatens to sue them and continues to intimidate them over the next few days.

What’s the moral of the parable?  Do you research and don’t believe everything you hear.  Scott offers some common sense tips to get you by Mr. Slick:

  1. Get a second bid.
  2. Do a background check on the solar company (try the CSI public database or the Better Business Bureau).
  3. In California, you have three business days to cancel a contract.
  4. If a contractor threatens to sue you and you’ve done nothing but cancel your contract before work actually started, call a lawyer!
  5. If a salesman offers you chocolate cake, tell him to get out!

Read more on the Ugly Side of Solar on Helio’s blog.

Related posts:

  1. Know the Solar Process, Step 4: Starting your solar installation
  2. Know the Solar Process, Step 3: Scheduling a Home Visit and Meeting your Installer Partner
  3. Lynn Jurich, Ed Fenster in Inc.'s "Entrepreneurs We Love, 2010"
  4. Solar Question & Answer Videos
  5. Solar Federal Tax Credit: Use It or Lose It?
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More about Nami Sung
Posted by: Nami Sung on September 14, 2010.

Tagged as: heliopower, solar advice

{ 2 comments… read them below or add one }

Mac Virginia October 16, 2011 at 6:05 am

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Eugene Rinehart October 17, 2011 at 11:23 am

Thanks for reading, Mac! We’re very happy to offer you some interesting information, and would be happy to have you back at any time!

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