Frequently Asked Questions
SunRun's FAQs answer the most common questions about our products. If you're looking for an answer to a question about solar in general, try our Solar Power FAQs page.
Can't find your question? Give us a call at 877.SUN.MOJO (877.786.6656) or contact us online.
Do I get the rebates for my solar system?
Why is there any upfront payment with SunRun Power Plan?
Does SunRun get the benefits of selling power back to the utility?
Who installs my system?
What happens if I move?
How long is the agreement?
What if the new homeowner doesn't want SunRun?
What happens if I replace my roof?
If there's new technology, will you upgrade my system?
How does the money-back guarantee work?
Does SunRun put a lien on my home?
Does SunRun have a valid contractors' license?
How do I get my electricity usage from my utility?
Now that I've signed a SunRun agreement, when will the installation happen and when can I turn on my system?
Do I get the rebates for my solar system?
Because SunRun owns the system, we get both the state solar rebate and federal solar rebate. They get passed through to you in our prices and the advantage is that you don't have to cover the cost and wait for the state government and the IRS to pay them out.
Why is there any upfront payment with SunRun Power Plan?
Both the solar lease and solar PPA variations of SunRun Power Plan have a small upfront cost. Paying some money upfront gets you higher savings overall and greater flexibility over time compared to lower or zero money down options. Some upfront cost also means we'll never need to charge you for additional services later. SunRun's Full System Management is complementary for our 18 year agreement and any renewal periods.
Does SunRun get the benefits of selling power back to the utility?
Nope. Your relationship with your current utility company is the same whether you go solar with SunRun or with another company. When your system produces more energy than your home is currently using, you - not SunRun - get the credits from the utility company.
Who installs my system?
We've partnered with the most experienced solar installation companies to build your system. Because we guarantee your power, we partner with only the best installers that we've thoroughly vetted on your behalf. We're home solar service experts and we don't try to be experts in anything else.
What happens if I move?
SunRun's full-service solar solutions were designed to be flexible and to maximize your home's resale price. In fact, many homeowners choose SunRun because they know they're going to move and they want to be able to transfer some of the cost of solar to the new buyer. You can choose between the following three options:
This option lets you share the cost of solar with the new homeowner; they pick up the contract where you left off. Plus, the new buyer doesn't have to worry about the equipment because SunRun takes care of all solar maintenance. There's no charge for transferring the agreement.
Paying for the rest of the new homeowner's solar power means they'll enjoy free electricity and maintenance with no further bills from SunRun. You can mark up your home's resale price accordingly.
Your agreement tells you the buyout price for specific years. If you go this route, the new homeowner won't get our free maintenance and repairs, but they will have full ownership of the system with the home.
How long is the agreement?
18 years with optional yearly renewal periods.
What if the new homeowner doesn't want SunRun?
It's important to note that homebuilders are discovering that homes with solar are selling faster and for higher prices than those without solar. If the new homeowner really didn't want to save money on electricity, you could buy out the system from SunRun and have the system removed.
What happens if I replace my roof?
It's best to replace your roof before going solar. If your roof needs maintenance during our agreement, you can unhook your system for 7 days without being charged for the power that should have been produced during that time. We're happy to coordinate the removal and reinstallation, but that cost is not covered in our agreement.
If there's new technology, will you upgrade my system?
Because SunRun owns your system, we'll upgrade the technology if it makes sense. Of course, once you've installed a system, it's best to keep it until you've gotten your money's worth. Unlike computers or other equipment that produces a better product as technology improves, electricity is a commodity. If the system has been sized properly to meet the electricity needs of your home, new technologies will not offer any production advantages.
How does the money-back guarantee work?
If your panels make less than we promise, we'll refund you for every unit of power you don't get. Your agreement will tell you the amount of your refund. We pay refunds every year starting in your 3rd year as a customer.
Does SunRun put a lien on my home?
Absolutely not. The agreement you have with SunRun specifically says that there will be no lien, mortgage, or deed of any kind put on the solar system or assessed against your property.
Does SunRun have a valid contractors' license?
All of SunRun's solar installation contractors have valid contractors' licenses. We would be happy to provide you with those numbers if you'd like.
How do I get my electricity usage from my utility?
Arizona
You can contact your utility provider via phone or web. SunRun currently only works with the utility companies listed below.
Here's their contact information:
California
Massachusetts
Now that I've signed a SunRun agreement, when will the installation happen and when can I turn on my system?
More Information
- Read more about SunRun's home solar solutions.
- Browse the most frequently asked questions about solar power in general.
- Contact SunRun to find a solar solution for your home.
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